Oceanside Auto Repair

I had a good experience here once; thought they were fair and did a good job (always go to independent shops before taking my car to a dealership). I took my 2010 Ford Transit Connect back to them for a pretty simple fix: my windshield washer pump wasn't working. I explained what I thought the problem was, and they performed an inspection ($210) to tell me the pump wasn't working. They then ordered and installed a new pump. When I got my car back, the wiper fluid reservoir was leaking, one wheel was missing a hubcap, and the wiper fluid sprayers worked incorrectly: when activating the front wipers, the fluid sprayed onto the rear windows and vice-versa. I went back to explain. Said I was happy to take care of the hubcap, and said that it seems maybe the hoses to the pump are reversed. After taking another look at it, Mastertech claimed that the hoses can only go on one way because of their lengths. They suggested maybe the electronic switch is bad and told me I'd have to bring my car back for a diagnosis (although I had already paid for a thorough diagnosis of the same system). Of course, I declined. Mastertech rep went on to say "maybe you can fix it yourself." Well, I did just fix it myself--by reversing the hoses on the pump. No big deal, except that I paid Mastertech to do a job that they didn't complete. In fact, they returned my car in worse condition than before they performed their service. Turns out, my time also has value. You owe me $421.58.

Thats a great start your message has a warm, authentic tone and a clear story. Heres a slightly polished version that keeps your voice but improves flow, punctuation, and readability so its ready to post as a Google or Yelp review: ️️️️️ I recently moved to Oceanside from the Upper Midwest and needed routine maintenance on my car. Not knowing where to go, I found Mastertech through a Google search and Im glad I did! When I called, Mike answered and was friendly, down-to-earth, and able to schedule me the same day. The team performed all the maintenance recommended in my owners manual and even went above and beyond by checking other systems in the car. Fortunately, everything was fine. I had my oil changed and tires rotated at a very reasonable price, and I was impressed by their thoroughness and honesty. I wont hesitate to return to Mastertech for future service. Highly recommended!

Had to take my car in twice within the same week for a check engine light… we told the mechanics what was wrong (o2 sensor) they said it didn’t need to be done.. spent 4K and they kept my car for three days… check engine light came back on the next day when I got my car back… took it in and they kept it for another two days.. and guess what??? The o2 sensor needed to be worked on.. like we had originally mentioned. They also forgot to put the clippers back on my front bumper.. it fell off at the car wash and scratched up my whole front piece of the car. They denied ever taking them off and blamed it being damaged from a different accident I was in… which was completely unrelated- they just didn’t want to take accountability. Mechanics aren’t there to fix your car right away and not knowledgeable … they’re just YouTubing everything in the back. Place wants your money only- go elsewhere.

Fair price, real pros!

Bob was great, went through my entire 2004 expedition to tell me if anything wrong! He found nothing! That's integrity! Thank you Mastertech.

Amazing

Outstanding professionals! Quick help when I was in a pinch, thanks Bob and Rick for helping me with the 98 ranger! ✌️

Thanks... super fast