Oceanside Auto Repair

2

I felt obligated to write a review for the experience we had earlier with Mastertech. When we had a small part break, (that I know only costs about $200 in parts and less than $150 in labor to repair) and received a quote from them for $800, I nearly flipped. Not to mention that they did a ridiculous $170 "assessment" (which I have never paid that much for), which they tried to use to justify the insane quote. I immediately called around local shops and part stores to price compare and I was right - no one (NOT ONE REPAIR SHOP) quoted me higher than $500, most were charging only $400, depending on the quality of the part. When I confronted them about it, they said they give those rates since they operate with AAA and that is their discount - no concern or effort to explain or price match. When I asked for them to explain the difference from $400-800, they tried to say we needed to replace 3 other parts for the "warranty to stand", which is completely untrue and half of which come already with the part!! NOT a place we would ever trust to give a fair quote, and definitely somewhere we will never go again.

Although we never had the opportunity to meet you in our facility, we aim to give the fairest quote, so we're disappointed that we didn't meet your expectations. We're AAA approved and StarCertified, which means your car is receiving the very best technical work and high-quality parts. Our rates reflect this level of service, but we apologize if this wasn't effectively and clearly communicated to you. We always want you to understand exactly what you are paying for, and if you give us an opportunity, we would love to prove that to you. -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

I recommend Mastertech to family and friends

5

I had a great experience with Mastertech, they had my vehicle finished within a very respectable amount of time and saved me from a real time crunch.

5

I look forward to taking my cars to Mastertech because I know that the service they provide is the BEST!

5

I'm always satisfied witht the service at MasterTech. The staff is great and helpful eveytime I come in. I would recommend them to anyone.

5

I have been going to MasterTech close to two years now and they have always been great to me. The staff is wonderful and extremely helpful. I'm always offered a ride home while they work on my truck and afterwards they pick me up. They always get my Ford truck fixed in a timely manner and the pricing is also reasonable. I would recommand MasterTech to anyone. They truely are awesome and I trust them to do any kind of work on my truck. Thanks MasterTech staff.

5

I cannot say enough great things about the staff at Mastertech. My car was towed here after it was vandalized. I was alone, without a vehicle, with a 4 month old. They offered me rides to save on cab money, were very thorough with the documentation about the vandalism, and made me feel like I was in the best of hands. Knowing I would be driving my baby in the vehicle, they did extra test drives to be sure no damage had been done to the brakes, etc. The pricing was fair, service was great, and they do great work. They went above and beyond, and my family and I are incredibly grateful. I HIGHLY recommend them.

5

The crew at Mastertech were incredibly patient in explaining what was wrong with my car. They went above and beyond the call of duty by giving me all the scenarios and alternatives. Mastertech really cares. It's rare to experience such honesty, sincerity, expertise and generosity. They truly are a SERVICE company and provide the best service imaginable. It's evident that they cherish all their customers and want to help them make the best decisions, whether or not Mastertech will profit.

5

Everyone at Master Tech gave 100%. Communication and follow up was punctual and professional. Excellent work. I will recommend to all my friends.

4

Got my car towed here during the weekend they opened up Monday morning and got started on it right away. Got my car back same day and the staff was so polite and nice to my gf and i. We had a very good experience! Thanks again to everyone at mastertech,!

Mastertech Automotive Experts is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Mastertech Automotive Experts (760) 433-5760 if you have any issues in accessing any area of our website.