I was referred to Mastertech by Firestone after the later told me that they wouldn't be able to fix the issue I was having with my car. I had the vehicle towed to Mastertech while I was at work and dealt with the business primarily via email and phone. I have limited mechanical knowledge and I always feel helpless, like I'm getting conned, and getting ripped off when I deal with mechanics. However, the people at Mastertech were extremely communicative, friendly, understanding, and forthright with me throughout the process. The primary mechanic I dealt with over the phone, Nate, was able to diagnose the faulty part after I had only explained the symptoms (the same issue had been incorrectly diagnosed by three other mechanics at different shops, even after they looked at it). This was the most pleasant experience I've ever had with a mechanic shop and I would highly recommend them, especially if the thought of having to visit a mechanic turns your stomach. My car is now running as good as the day I drove it off the lot. Overall, Mastertech is a very professional and friendly business and they have my highest recommendation.
Ian, we can't tell you how awesome it was to read this. Thanks so much for your recommendation, and please don't hesitate to reach out if there's anything we can do for you going forward. Take care, Rick and Lou, Co-Owners
- Mastertech Automotive Experts