I called in yesterday hoping to get my van checked out this morning. I was able to make an appointment for this morning and ended up dropping my van off last night. I called in this morning to let them know the van is outside and a man named Nate I talked to let me know I had to fill out an envelope and release the van before the could do anything. Very understandable - I get there are liability issues. After Nate tells me I need to come in to release the van he then continues to tell me it's going to be a $150 diagnostic fee and an additional $50 fee just to pop the hood of my van. He failed to mention both of these things when I called yesterday and when I told him that none of this was mentioned before his response was "well, did you ask?" So, thank you Nate for steering me away from being ripped off and for being highly unpleasant. I'm quite happy you won't be getting my business. I highly recommend to anyone reading this to go any where else. Maybe it's just Nate that doesn't know how to do business properly, who knows. Just wanted to let everyone else know my experience.
Cody, we're so sorry you felt blindsided by our costs -- that's never our intention. These are typical charges for diagnostics, but it sounds like we could've been clearer in communicating this from the start. Thanks for this feedback -- if you'd like to discuss anything further, please feel free to give us a call. -Rick and Lou, Co-Owners
- Mastertech Automotive Experts