Oceanside Auto Repair

1

I came to mastertech a year ago to fix my oil cooler and EGR on my ford f250. At first the customer service seemed good and they fixed it and went on my way. Afew weeks later the oil cooler failed again. After returning they fixed it under warranty. Afew weeks later it broke again. They used the warranty again. After that it got clogged again. I took it in and they said it was no longer under warranty. After asking a buddy of mine who is a ford tech to help me put an updated cooler in, we dissassembled what needed to be dissassembled and what i found was a complete mess. There were several bolts missing, several bolts on the intake were not even hand tight. They had broken some of the latches and parts in the truck and overall just did a sloppy job. Im pretty upset with the way things were handled. You should trust your mechanic and after this i do not trust them. I really hope the people down at mastertech get thier stuff together.

Our customers are pretty awesome too! We're glad Nate and the rest of the team have impressed you with their work and attention to detail on your F250. You can count on reliable service every time you come by -- let us know whenever you need anything! - Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

I appreciated the good reviews. Most of my dealings were with Nate - the operations manager. He was very professional, helpful, knowledgable, personable & respectful. Our truck ( a Ford f350 6.7 diesel 4x4 ) needed extensive care with: an oil change; a wheel-alignment; damper kits & excellent, choice Nitto grappler G2 tires. I met highly personable, competent & highly trained mechanics. The staff/shop, are both well equipped to handle any of your diesel vehicle care, as well as all vehicular needs. Thanks again Nate & team with your fantastic service & care! I am very happy with the improved ride of our truck! I am impressed with all the work and will not hesitate to bring back any of out vehicles!

2

The workers were nice but the prices are unbelievably exspensive. I'm 18 years old and I recently went there too get new break pads, rotors, etc. and I got a quote from them for $1700 and was told my car wasn't worth fixing. The next day I took it to sears auto service and was only charged $460 for all of the same work. I do not recommend master tech at all. Go to an honest shop and save your money.

Ryan, we're so sorry you have this impression of us, and we wish we had explained ourselves better in the moment. Your safety is our top priority, so we make recommendations that go beyond short-term fixes to long-term problems. We believe in protecting you from having to continually spend by doing an excellent, thorough job the first time around, hence our higher prices. If you'd like to discuss further, please give us a call. -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

I just found these guys and I am very pleased with every aspect. I started with just bringing in my husband's Sonic to test the waters. Like with every new mechanic, I was a bit wary but Nate crushed those fears with his outstanding attitude and service. Our little Sonic was returned running much better than when it went in. Over the 3 day period that we have met, I was comfortable enough to take his word that my Firebird was at the end of its life with over 300k miles on it. Now it's time to drop a new engine and get my old car running like new. It's already in their shop and I can't wait to have my baby back :) BTW Nate, my car's name is Rouge, not Storm. It's been a while since anyone's asked XD

5

Thanks, Kevin! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Great prices even better help great experience!

James, we're so glad to hear it. Thanks for the support! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Just like 5 Stars says: Woohoo! As good as it gets! I've had this car for about 2 1/2 years, and it was running really ruff. These guys put this car together like it has never ran before. I'll not take my car anywhere else! The final price was lower than the estimate. The work was done a day earlier than we thought. I was given a ride home and a ride to pick up. These are real mechanics. Not the guys that just replace the part and charge you for it and that part wasn't the one needed, and then they guess and guess again. Mastertech finds out what the problem(s) are and makes it work better than new. AAA sent me to them. Thank you AAA. And thank you all the people who worked on my car.

5

Just like 5 Stars says: Woohoo! As good as it gets! I've had this car for about 2 ½ years, and it was running really ruff. These guys put this car together like it has never ran before. I'll not take my car anywhere else! The final price was lower than the estimate. The work was done a day earlier than we thought. I was given a ride home and a ride to pick up. These are real mechanics. Not the guys that just replace the part and charge you for it and that part wasn't the one needed, and then they guess and guess again. Mastertech finds out what the problem(s) are and makes it work better than new. AAA sent me to them. Thank you AAA. And thank you all the people who worked on my car.

Le, thanks again for leaving us such kind words here! So glad we could help you out. Take care! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

These guys have kept my old truck running well! Friendly service, reasonable rates, no unexpected expenses. I've had them fix my truck two times times now and they are great! They found electrical problems other shops had missed for years and cost me hundreds in replacing batteries. These guys found the light in my visor mirror was constantly drawing a small current which would kill the battery. Highly recommended.

5

Sent my car to get a job done Firestone wasn't smart enough for. Nate gave me a very reasonable price, constantly provided updates and even got me a ride to pick up my car. I will be back, and recommend this shop for any vehicle work!

Logan, we're so glad you felt informed every step of the way! We'll be sure to pass along your kind words to Nate -- thank you. Happy driving! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
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