Very courteous and prompt. I appreciated the shuttle to work and back. Car came better than when I sent it in. Only two concerns: car parts could have been ordered sooner (I was hoping for a call or email before arriving to place an order if needed to be ready the day of arrival); Also, I was little bummed that I rushed the payment and forgot to add my smog check coupon. Other than that, I'd recommend this shop to anyone and I'll be back.